Refund and Cancellation Policy
How to cancel, and when we refund.
Last updated 7 November 2026.
Cancelling
Cancel any time from your account page at reputation.leyscaledigital.com/account/, or by emailing support@leyscaledigital.com from your registered email address. Cancellation takes effect at the end of your current billing period, the month or year you have paid for. You keep full access until then and are not charged again.
Refunds for the current billing period
Plans are billed in advance, monthly or yearly. We do not refund part-used periods, and cancelling does not refund the current month or year. If you cancel a yearly plan, you keep full access until the end of the year you paid for; the unused months are not refunded.
When we refund in full
You were charged twice for the same billing period, or charged after you had cancelled.
The Service could not work for you at all, for example we could not find or monitor your business profile, and you tell us within 7 days of your first payment.
We could not provide the Service for more than 3 days in a row because of a fault on our side. We refund the days lost, in proportion to the price of your billing period.
How to ask for a refund
Email support@leyscaledigital.com with your registered email address and the Razorpay payment ID from your receipt. We reply within 2 working days. Approved refunds go back to the original payment method through Razorpay within 5 to 7 working days of approval; your bank may take a few more days to show it.
Changing plans
When you move to a bigger plan, the new price applies from your next billing date.