Terms and Conditions

These terms govern your use of Leyscale Reputation ("the Service") at reputation.leyscaledigital.com, provided by Leyscale Digital, a sole proprietorship, Second Floor, N10, Block N, Chittaranjan Park, New Delhi 110019 ("we", "us"). By creating an account you agree to them.

1. The Service

The Service monitors publicly available information on the Google Business Profiles you choose, including ratings and reviews, and shows it to you in a dashboard and by email. We collect this information through third-party data providers. We are not affiliated with, endorsed by or sponsored by Google.

2. Your account

You must be at least 18 and using the Service for a business. Give accurate details and keep your password private. You are responsible for activity on your account. Tell us at once at support@leyscaledigital.com if you suspect unauthorised use.

3. What you may monitor

You may add businesses you own or manage, and competitors' public profiles for comparison. You must not use the Service to harass anyone, to collect personal data about reviewers for any purpose other than responding to reviews, or in breach of Google's terms or Indian law.

4. Acceptable use

You will not resell or share access to the Service without our written permission; try to break, overload or reverse-engineer it; use it to write, buy or manage fake reviews; or use it to choose which customers are invited to leave reviews (review gating).

5. Data accuracy

We show what Google publicly displays when we check, at the frequency your plan includes. Google may hide, delay, change or remove reviews at any time, and our providers may occasionally miss or delay data. We work to be accurate and timely but do not guarantee that every review will be captured or that alerts will arrive within a set time. The Service is not a substitute for checking your Google Business Profile yourself.

6. Fees and billing

New accounts start with a 7 day free trial. No card is needed, and the trial simply ends unless you choose a plan. Plans are billed in advance through Razorpay, monthly or yearly as you choose, at the price on our Pricing page. Prices in rupees are plus 18% GST; prices in US dollars carry no GST. Your subscription renews at the end of each billing period until you cancel. A discount from a coupon or referral code applies to your first billing period only. If a payment fails, Razorpay retries it; if it still fails, we may pause the Service until payment is made. We may change prices with at least 30 days' notice by email; the new price applies from your next billing date after the notice period.

7. Cancellation and refunds

You can cancel any time from your account page. Refunds are covered by our Refund and Cancellation Policy, which forms part of these terms.

8. Suspension and termination

We may suspend or close an account that breaks these terms, is used unlawfully, or has unpaid fees, with notice where reasonably possible. You may stop using the Service at any time. After your account closes we delete your data as described in our Privacy Policy.

9. Our intellectual property

The Service, its software and its design belong to us. Reviews and profile information belong to their authors and to Google; we show them to you for your own business use only.

10. Limitation of liability

The Service is provided as is. To the extent the law allows, we are not liable for indirect or consequential losses, including lost revenue or harm to reputation, and our total liability for any claim is limited to the fees you paid us in the three months before the claim arose.

11. Indemnity

You agree to cover our reasonable losses arising from your breach of sections 3 or 4.

12. Changes to these terms

We may update these terms. For material changes we will email you at least 15 days before they take effect. Continuing to use the Service after that means you accept them.

13. Governing law

These terms are governed by the laws of India. The courts at New Delhi have exclusive jurisdiction.

14. Contact and grievances

Grievance Officer: Priya Nasa (Proprietor), support@leyscaledigital.com. We acknowledge complaints within 48 hours and aim to resolve them within 15 days.